Do you have a question ? The answer might be below !

When will I receive my box ?

All the boxes are sent out at the beginning of the following month. Depending on your country it will take 2 to 3 weeks from that moment to reach you.

A box can take up to a month in some rare occasion but it’s possible so be patient or contact us.

Only express delivery (extra fee) are sent after you place your order.
If you want to change from free delivery to express delivery, please contact us before the end of the month.

What is in the box ?

In the box you can find products from Japan selected by our team, with new and different content every month. 

Between 5 to 10 items will be included in each box, depending on their size.

How can I make sure the products of my box are official ?

We fill our boxes directly with products from licensed stores in Japan. Since there are beauty products involved and our costumers health by extension, you can be sure our products aren’t counterfeits.

How is the payment process ?

Join our payment/conditions page for more information.

Do you ship worldwide?

Yes! We do ship worldwide!

Do I have to pay for shipping ?

No, the shipping fee is already included with the price.
However, insurance, tracking and express delivery are available option upon checkout.
The price of options may vary depending on your country.
If you wish to have a tracking, feel free to add this option to follow your box.

Do I have to pay custom fee on delivery ?

99% of the time, you won’t have any custom fee but there is still a chance it happens. This is not our responsibility.

 

Can you send the box to a different address ?

Yes! As long as you fill in the correct delivery and billing address.
If there has been a mistake and the box has already been sent, please contact us immediately.

Can I cancel my subscription ?

Yes! You can cancel your subscription at any time from the account you subscribed with.
Please let us know why to help us improve our services.

Will I receive tracking information when my box is shipped?

Yes, you will get your tracking number by email once your box has been shipped if you have choose this option.
Free delivery doesn’t include a tracking number.

Unclaimed boxes

It’s your responsibility to claim the package and provide us with the correct delivery information. When a delivery is attempted at the address you specified when purchasing one of our boxes and are unclaimed, you will then be informed that it will be held at local post office with details for redelivery. If no effort is made to claim the box for a prolonged period, then it will be returned to us.

Do I have to pay for shipping in case my package has to be sent a second time ?

Yes, if it were the case that you didn’t claim your package or if you gave us the wrong address, or in case the postal or courier service from your country could not deliver the box for any reason, then unfortunately we ask that you to pay for the reshipping fee as we cannot reship it for free in the event that the package had been sent to the wrong address or returned.

Upon receipt, I noticed that a product had leaked/broken during delivery. Can you send me back a new box (or can you send me back the product in question)?

You will need to send us a visual proof and then the TSS team will analyse the situation in order to find a solution that will satisfy you.

Will my box be shipped on the first day of the month even if I take the express delivery option ?

No, if you take the express delivery option, your box will be sent within 3 working days.

I don’t like my box. Can I get my money back?

Our box contents are a surprise each month. You cannot request a refund or an exchange if you do not like the contents of your crate.

You can however contact us to let us know what you didn’t like about the box and what items you would like to see more of. We will gladly take your suggestions into consideration for future boxes.

As we include the delivery fees in the box’s price, if we proceed to a refund for any other reason, we can not refund the delivery fees (10$ per box).

We are always looking to improve our boxes, so we appreciate constructive feedback!

I really liked my box. Can I get the same products again ?

Unfortunately, no. The content of our boxes change every month.

Can we combine one month a Beauty box and another month a Anime box for example ?

Yes, the principle of being able to change boxes every month has been put in place so that if you wish you can try different boxes.