If you have any questions, check BEFORE if the answer is not below. If not, send us one message by email, we’ll be faster to give you a reply. Please do not spam us by email and social networks. When we receive messages on every platform, it takes us more time to get back to you. Thank you for your understanding! ❤

ABOUT THE BOXES

The content will vary following your box type. In the Mega Box, you will find better quality and/or bigger products compared to the Classic one. All these boxes type may contain the same number of products but the value of the products will vary depending on the box type.

In the box you can find products from Japan selected by our team, with new and different content every month. 

Between 5 to 10 items will be included in each box, depending on their size.

We fill our boxes directly with products from licensed stores in Japan. Since there are beauty products involved and our costumers health by extension, you can be sure our products aren’t counterfeits.

 

Yes! You can cancel your subscription at any time from the account you subscribed with.
Please let us know why to help us improve our services.

The content of our boxes change every month. However, you can find most of the past month box products on our webshop www.tokyo-street-style.com (there is no stock guarantee).

You will need to send us a visual proof and then the TSS team will analyse the situation in order to find a solution that will satisfy you.

ABOUT SHIPPING & PAYMENT

There are many payment methods!

  • Credit card (MasterCard, Visa)
  • PayPlug (for European customers)
  • Stripe
  • PayPal
  • Bitcoins

Yes! We do ship worldwide! Be sure to put your email address and your phone number while ordering, postal services might need it to join you !

Once the package is in transit, there is nothing more we can do. As a reminder, we are not a delivery company.

Postal services might be also busy during some periods. We are not responsible for delivery times but they do their best to deliver on time.

Yes! As long as you fill in the correct delivery and billing address. If there has been a mistake and the box has already been sent, please contact us immediately.

Be sure to put your email address and your phone number while ordering, postal services might need it to join you !

Since you ordered two boxes at the same time, we gather the contents in one box to avoid excess shipping fees, which are calculated according on your location and the number of boxes your purchased. You might receive several boxes if all the contents doesn’t fit in one.

You can tell appart the products of each boxes thanks to our previous boxes tab which guides and translates all the contents.

Yes, the shipping will depend on where you live.
However, insurance, tracking and express delivery are available option upon checkout.
The price of options may vary depending on your country.
If you wish to have a tracking, feel free to add this option to follow your box.

All the boxes are sent out the first week of the following month. Depending on your country it will take 2 to 3 weeks from that moment to reach you.

A box can take up to a month in some rare occasion but it’s possible so be patient or contact us.

Be sure to put your email address and your phone number while ordering, postal services might need it to join you !

Only express delivery (extra fee) are sent as soon as possible after you place your order.
If you want to change from free delivery to express delivery, please contact us before the end of the month.

No, if you take the express delivery option, your box will be sent as soon as possible when our team will be finished preparing your box.

The express delivery is concerning only postal services not the time to prepare it, our team will do as fast as possible. Because of the current covid pandemic, it will take 4 to 5 days from the moment our team is done with preparation for your box to arrive if you chose the express delivery option.

Tracking information is an option that you’ve got to select when placing an order.

If you do so, you will get your tracking number by email once your box has been shipped if you have chosen this option.

We have no control on custom fees. Customs fees depend on a country’s rules and are directed at the customer (not the company who sold you the products). 99% of the time, you won’t have any custom fee but there is still a chance it happens. During the pandemic, it seems that customs fees happen more frequently than it used to. The reason is that online orders are more frequently made and customs want to control it more. All in all, we have no control nor responsibility over custom fees.

Yes, if it were the case that you didn’t claim your package or if you gave us the wrong address, or in case the postal or courier service from your country could not deliver the box for any reason, then unfortunately we ask that you to pay for the re-shipping fee as we cannot reship it for free in the event that the package had been sent to the wrong address or returned.

It’s your responsibility to claim the package and provide us with the correct delivery information.

When a delivery is attempted at the address you specified when purchasing one of our boxes and are unclaimed, you will then be informed that it will be held at the local post office with details for redelivery. If no effort is made to claim the box for a prolonged period, then it will be returned to us. It will not be refunded.

If you purchased a box from our food category; products inside are perishable and have short shelf lives. As a result, will have to be disposed of once they’re returned to us.

Therefore, you are required to purchase another box if you want another one for redelivery.

ABOUT REFUND

Due to several cases of abuse, each request has to be examined first. If you have a question, first of all, send a message to our customer service. 

If you decide to open a case with PayPal/Stripe, note that they have the final decision about the claim. Most of the time, the claim is closed since the claim is considered non-receivable. If your request of being refunded has been received, it would take several days to appear. Please note that if you used PayPal, we wouldn’t be able to refund you at 100% since PayPal takes a commission on your purchase.

Above 6 months, we can’t refund you on Paypal. We’ll have to do a classic bank transfer. Note that there will be a commission which is why you can’t be refunded 100%. Note that a 10% cancellation fee applies on your order if you want a refund. We order products according to your orders. Too much abuse in the past forces us to be stricter so we don’t end up with thousands of unsold and perishable products, especially in a difficult context since COVID-19.

In the case where we sent the package, it arrived at the post office but you didn’t pick it up and want a refund, delivery fees will not be refunded.

We are always looking to improve our boxes, so we appreciate constructive feedback!

Our box contents are a surprise each month. You cannot request a refund or an exchange if you do not like the contents of your crate.

You can however contact us to let us know what you didn’t like about the box and what items you would like to see more of. We will gladly take your suggestions into consideration for future boxes.

As we include the delivery fees in the box’s price, if we proceed to a refund for any other reason, we can not refund the delivery fees (10$ per box).

We are always looking to improve our boxes, so we appreciate constructive feedback!